David HeyesChief Operating Officer
areas of expertise
- Transformation & Change Management
- Trouble-shooting & Problem-solving
- Innovation & Concept Delivery
- Operational Leadership & Management
- Programme & Project Management
- Customer Service Excellence
- Retail, Telecommunications & IT
- Stakeholder and Relationship Management
David started in Retail management with an excellent customer service foundation alongside great people, business and project management training that still underpin his approach today.
Always looking for improvements and challenging the status quo, David moved from initiating local change to larger and more significant change initiatives across Retail Operations, Sales & Marketing, Logistics, Supply Chain, IT and Telecommunications. Highlights include: co-chairing a government sponsored Y2K group where David’s initial was adopted in the UK and across several European countries; championing and delivering the largest IBM information warehouse in the world while reducing 2,500 business reports to 220, transforming information management; delivering the first ‘Business Only’ MPLS telecommunications network in the UK.
A generalist across many disciplines, David roles up his sleeves to focus on ‘Making Things Happen’ driving positive and holistic change, progressively increasing satisfaction, efficiency and effectiveness across processes, organisational design, systems, suppliers, information management, behaviours, legal and all marketplace activities including sales, marketing underpinned by great customer value propositions.